Lockton Sucks Customer Reviews and Feedback
Lockton Companies Inc. is the world's largest privately held insurance brokerage firm, providing insurance, risk management, employee benefits and retirement services. In addition to its Kansas City, Missouri headquarters, Lockton operates more than 100+ locations in 125 countries. Lockton currently employs more than 8,300 people worldwide.
Former Employee - Account Manager says"Clicky, racist, and a toxic work environment. Work elsewhere if you can. 0 work-life balance."
Former Employee - Account Manager says"Expect below-average pay, frustratingly bad computer systems, racially homogeneous workforce, and a flat organizational chart which affords employees very few opportunities for true career advancement."
Former Employee - Account Administrator says"little pay, long hours, high volume of work, bad management"
Former Employee - Manager says"The canned reviews, almost all of which were written in about a week's span, speak volumes. This was an internal push to increase the company's Glassdoor scores, so it's certainly not an accurate reflection of what's going on. The reliance on manual work and lack of technology is sad; the company refuses to come into this century and it drags the rest of the business down. Much time is spent on manual busy work/admin tasks and doing things the old way, instead of allowing efficiencies and thinking differently. The few bright stars who can will burn out, and will move on to places where their enthusiasm and knowledge is appreciated. And they will not be replaced, because severe understaffing is the norm. There are groups who are extremely difficult to work with and literally chase good people out the door; management is hell bent on pleasing these people, instead of fixing the problem. Tattling is heavily encouraged; if you think you can have an adult conversation with someone, forget it. They have been talking about you behind your back to your boss for months, and whoever tattles first, wins. People are told that they have the authority to make decisions for their own team, which is not the case at all. Let’s talk about Beer Friday: what an outdated, fratmosphere culture to perpetuate. Not everyone drinks (for various reasons, which may be personal), but the pressure to participate is enormous, and you will be told you don’t fit in if you don’t go (or can’t, because you’re still working). Absolutely toxic culture. Which they think is great and shout from the rooftops that they are a Best Place to Work, so go figure. I think everyone is terrified that if the company doesn’t get voted in one year, that there will be hell to pay, so they vote the company in out of sheer terror."
Current Employee - Anonymous Employee says"This place has turned into a sweat shop where all the good employees work 70+ hours a week while all senior AEs are working 3 days a week and just go to carrier lunches and events. The producers make ridiculous money on the backs of associates while taking 3 month ski trip, call in to client meetings from their boat, and complain about private schools/renovating second luxury home/which six figure car to buy next. This company is out of touch and insurance broking skills are from 10 - 15 years ago, and most senior employees don't know how to broker in todays day in age. Company is governed and promoted by tenure which perpetuates long tenured employees to coast as they are protected. Senior leadership is still a good old white boy network."
Current Employee - Benefits says"Incentives built on lies Poor management Archaic systems Constantly hiring from the outside instead of promoting within; largely due to employees leaving because of the tyrannical environment"
Former Employee - Anonymous Employee says"Dishonest, crooked, ruthless liars among st the producers and management staff"
Former Employee - Anonymous Employee says"The producers and high-level executives operate with impunity. This ranges from covering up sexual harassment to objectively distributing bonuses and/or promotions based on favoritism. Massive inequity between female/male compensation exists in this office on all levels. A focus on production over customer satisfaction has led to incredibly high turnover in PC and AM positions."
Former Employee - Senior Account Manager says"Sexual harassment. Producers run the show. Really poor management. So many employees have quit without having another job first. That should say it."
Former Employee - Account Manager says"Tough issues such as sexual harassment, low salaries, and overall cutthroat environment sum up the workplace life at Lockton"
Salesforce (Former Employee) says"Would not recommend for an IT or technical career path. Does not treat employees equally and happiness at work depends on what team you are put on. Does not compensate well comparatively."
Account Manager (Former Employee) says"Lockton tauts alot of things like work life balance, career advancement, and best place to work."
Account Manager (Former Employee) says"The work environment was less than desirable. Management failed to support the group opportunities for the employees. Only took care of tenured employees. Cons: long work hours"
Managing Director (Former Employee) says"No comment as this organization is quite unprofessional in my area if expertise."
Sr. Business Administrator (Former Employee) says"I worked here for a short time. I enjoyed the people I worked with and enjoyed the work. I was an administrative assistant and felt I did my job successfully. I was always receiving compliments. The minute I expressed interest in advancing, I was fired via email with no reason or warning. There are alot of gay people that work here (which I admired), they however are a gang, they team up and bully others. I have never in all of my career been treated so poorly. Cons: Bully managers"
Assistant Manager (Current Employee) says"The current management has lost their way!! Client service is what got Lockton to where it was several years ago but since then client service is not a priority. "Desk Top" services has reduced client partnering to teleconferencing and e mail. This is an organization that is rapidly be taken over by millennials with no sense of face-to-face contact. Personal interaction is limited to conducting prospect visits to potential clients and upon renewal only. In between, they collect your hard earned dollars with little interaction. Cons: Work-Life-Balance"
Account Manager (Former Employee) says"Interviews were basic. Focused more on personal topics rather than professional. Dress was business casual. No work life balance. They call this as being “Locktonized”. No time for anything besides work. Lots of after work and lunch events. Exhausting amount of administrative duties and meetings. Very disorganized. No training. Cliquish staff including management with lots of high school behaviors, and catty co workers. Money isn’t worth it. No support. They also like to fire people if they suspect you are looking to go to another broker. Very paranoid and old school. Old boys club mentality. Cons: Everything else."
Account Manager (Former Employee) says"No money on the planet is worth the environment at this office. Management is unappreciative if staff and tolerant of unfair practices. People are overworked. Talented people leave often. Shameful because their associates should be valued more then their contracted sales team."
Active member of Enhancement group (Former Employee) says"Great company but since merger to One TX the decisions on Management roles were poor. This was not addressed and continues to allow conflict of interest within departments. Cons: Poor management no support"
PROJECT COORDINATOR (Current Employee) says"its a very work hard play hard environment. favoritism is super obvious there, and they really work you down to the bone. i dont think it's the healthiest place to work. there have been several harassment lawsuits, but nothing really is done about it. if you dont talk to the right people or "play the game" dont expect to get that promotion or raise. Cons: health care sucks"
Insurance Claims Handler (Current Employee) says"A typical day starts at 8am with studying for my Cert CII exams however I swiftly move on to work based activities from 9am where all urgent post and new claims are dealt with. Cons: Salary, no flexi-time"
Account (Former Employee) says"Personal insurance coverage is ****. Racism, Sexism and Classism is conspicuous. You are paid well below what you are worth and ‘Beer Fridays’ are not worth being underpaid. Cons: Personal insurance coverage is subpar, racism sexism and classism is fervent, you are paid well below what you are worth, ‘Beer Fridays’ are not worth being underpaid."
Account Manager and SME (Current Employee) says"The people that work there are easy going and everyone is for the most part above average in performance but too many clique mentalities. The lesser positions do not mix with the higher and information is hoarded often as secrecy is a crippling issue to even perform the duties of the position. There is a very heavy workload and very little compensation on top of being understaffed and that creates a highly uneven distribution of the work in general."
Account Manager (Current Employee) says"Micromanagement; shunned if you have to not come in so you can tend to your child; say they have a great work life balance, but that is complete lie. They expect everyone to be there until late at night, no matter what time you get there."
Account Manager - Construction Services (Former Employee) says"Fun Place to work, but if you get in a poorly managed unit, your career will come to a screeching halt. Account Managers/Executives are grossly underpaid in comparison to the same positions at other brokers/agencies. Very political environment."
Actuarial Intern (Current Employee) says"I don’t enjoy the day to day of this place. The management is all male and really takes advantage of the women. They do not appreciate everyone equally and definitely do not promote advancement. Cons: Management, flexibility"
AAM (Former Employee) says"I found Lockton to be an interesting experience, but having no background in insurance meant I was learning as fast as I could (which wasn’t fast enough). Potential future and expectations were ambiguous, and I couldn’t stand my boss or my unit leaders. Extremely bossy, condescending, unapproachable."
Acct Administrator/Lead Technical Service Assist (Current Employee) says"Lockton speed tends to burn an individual out. Fast past, multi tasking, problem solving, constant deadlines, long hours, problem solving, training staff, onboarding of other associates, etc. Cons: Culture is more for the recent college grads and not so much for long term employees."
Technical Services Assistant (Former Employee) says"absolutely boring. do not work here unless you have no dreams in life because they will work you to the bone. Cons: too much work for not enough pay"
Document Production Specialist (Former Employee) says"I loved the people I worked for (100 insurance professionals). However, the company lacked the ability to motivate, advance, and provide job security. I made changes in the workplace that saved time and money. Scanning text for copy, Automatic book binder, ability to pdf to proposal paper. Loved the creative work. Loved helping others prepare excellent presentations. Cons: the office manager was not trust-worthy."